1. Intellectual Property Rights: Baacumen clearly states the ownership of course content and its usage rights as follow.
·
Ownership of Content: Instructors retain
ownership of their original content. This includes videos, written materials,
graphics, and any other educational resources they create for their courses.
·
Licensing to the Platform: While
instructors own their content, they typically grant the platform a license to
use, distribute, and promote the courses. This license is usually
non-exclusive, allowing instructors to use their content elsewhere. The
specifics of this license, such as duration and scope, should be clearly
outlined in the terms of service or instructor agreement.
·
Control over Course Updates and
Availability: Instructors should have the right to update, modify, or withdraw
their courses from the platform as per their discretion, subject to any notice
period or terms agreed upon with the platform.
·
Protection Against Unauthorized Use: The
platform should take reasonable steps to protect the instructors' content from
piracy and unauthorized use. This may include technological measures and
enforcing policies against users who infringe IPR.
·
Revenue from Derivative Works: If an
instructor creates derivative works based on their original course (like a
revised edition, spin-off courses, or related educational material), they
should retain ownership and control over these works.
·
Responsibility for Content: Instructors
are typically responsible for ensuring their content does not infringe on
others’ IPR and adheres to legal standards. The platform might include
indemnification clauses to protect itself against potential IPR infringement by
instructors.
·
Negotiable Rights in Special Cases: There
might be special agreements or negotiations for high-value courses or
well-known instructors, where terms can differ from standard policy.
· Use of Platform’s Resources: If instructors use any resources or tools provided by the platform (like templates or interactive modules), the terms regarding the ownership of content created using these resources should be clear.
2. Quality
Control: Implement standards for course content to ensure
quality, which can impact revenue potential.
As part of our commitment to excellence at Baacumen,
we are dedicated to maintaining the highest standards of quality for our
courses. This involves a comprehensive approach to ensure the educational
content is not only informative but also engaging and accessible.
Key Quality Standards Include:
·
Rigorous Course Content Review: We have
implemented a stringent review process for all courses. This involves
evaluations by subject matter experts to ensure the content is accurate,
relevant, and up to date.
·
Qualified Instructors: Our instructors are
carefully selected based on their expertise and teaching experience. We believe
that knowledgeable instructors are fundamental to learning experience.
·
Structured and Interactive Course Design:
Our courses are designed with clear objectives and a logical structure. We
incorporate interactive elements like quizzes and practical exercises to
facilitate a deeper understanding of the subject matter.
·
High Technical Quality: We ensure all
courses meet our technical standards, including high-quality video and audio,
ensuring a seamless and engaging learning experience.
·
Student Feedback System: We value student
feedback and have a robust system in place for course ratings and reviews. This
feedback is crucial for continuous improvement.
·
Continual Course Updates: The rapidly
evolving nature of many subjects necessitates regular updates to our course
content, ensuring our learners have access to the most current information.
·
Accessibility Compliance: Accessibility is
a priority, and we strive to make our courses inclusive for all learners,
including those with disabilities.
·
Adherence to Educational Best Practices:
All courses comply with established educational standards and best practices in
online learning.
·
Support for Instructors: We offer
extensive support and resources to our instructors, aiding them in enhancing
their teaching skills and course materials.
·
Regular Student Satisfaction Surveys: We
conduct periodic surveys to understand student experiences, ensuring we meet
and exceed their learning expectations.
These quality control measures are integral to our
mission of providing top-tier educational content. We are committed to
fostering an enriching and effective learning environment for all our students.
2. Transparency:
Transparency in Revenue Calculation at Baacumen
At Baacumen, we prioritize transparency in our revenue
sharing model to ensure that our instructors clearly understand how their
earnings are calculated. Here’s how we maintain this transparency:
·
Clear Revenue Sharing Model: We provide
detailed explanations of our revenue sharing percentages for different
scenarios, including instructor-led sales, platform-led sales, and promotional
events.
·
Detailed Earnings Reports: Instructors
have access to comprehensive earnings reports through their dashboard. These
reports break down earnings by course, showing the number of sales, the revenue
generated, and the corresponding share due to the instructor.
·
Real-Time Tracking: Our platform offers
real-time tracking of sales and earnings. Instructors can monitor their course
performance and earnings as they happen, providing immediate insight into their
financial success.
·
Explanation of Deductions: Any deductions
or adjustments, such as refunds, chargebacks, or platform fees, are clearly
itemized in the earnings reports. This ensures instructors understand exactly
what is being deducted and why.
·
Regular Updates: Instructors are kept
informed about any changes to the revenue sharing model or calculation method
through emails, newsletters, and updates on the instructor portal.
·
Accessible Support: We offer dedicated
support to answering any questions instructors may have about their earnings or
the revenue calculation process. This can be accessed via email, phone, or a
dedicated chat service on the platform.
·
Educational Resources: Baacumen provides
resources, such as tutorials and webinars, to help instructors understand the
nuances of the revenue sharing model and maximize their earnings.
·
Feedback Mechanism: Instructors can
provide feedback on the revenue calculation method, and we actively use this
feedback to improve and refine our processes.
By maintaining transparency at every stage of the
revenue calculation and sharing process, we ensure that our instructors can
trust and feel confident in their partnership with Baacumen.
3. Contract Duration and Termination:
At Baacumen, we establish clear guidelines for the
duration of contracts and the terms for their termination or policy changes to
ensure a transparent and fair relationship with our instructors:
Contract Duration:
·
Each instructor’s contract with Baacumen
is valid for a standard duration of 2 years or 24 months from the date of
agreement.
·
The contract automatically renews unless
either party expresses an intent not to renew it 45 days before the expiration.
Early Termination by Instructor:
·
Instructors may terminate their contract
before the expiry date by providing a written notice 30 days in advance.
·
Upon early termination, instructors are
required to fulfill any ongoing course commitments unless mutually agreed
otherwise.
Termination by Baacumen:
·
Baacumen reserves the right to terminate a
contract with an instructor in case of breach of policies, misconduct, or
failure to meet quality standards, with immediate effect.
·
Instructors will be notified in writing in
case of such termination, detailing the reasons for the decision.
Policy Changes:
·
In case of significant policy changes
affecting the contract terms, instructors will be notified 30 days in advance.
·
Instructors will have the option to accept
the new terms or terminate the contract considering the changes.
Post-Termination Obligations:
·
After termination, instructors must settle
any outstanding obligations. Likewise, Baacumen will process any pending
revenue payments due to the instructor as per the revenue sharing policy.
·
Instructors will lose access to their
instructor account and resources on Baacumen upon the completion of the
termination process.
Transition Assistance:
·
In the case of contract termination,
Baacumen will assist in the smooth transition of courses and students to ensure
minimal disruption.
Dispute Resolution:
·
In case of disputes relating to contract
termination, Baacumen’s standard dispute resolution process will apply.
These terms are designed to protect both the interests
of Baacumen and the dedicated instructors who contribute to our learning
community. For further clarification or specific queries regarding contract
terms, please contact our legal support team.
4. Tax
Considerations: Tax Considerations for Baacumen and Our
Instructors
As we continue to grow and serve a diverse community
of learners and educators, it's important to address the tax obligations for
both Baacumen and our esteemed instructors. We are committed to ensuring
compliance with tax laws and providing clarity on tax responsibilities.
·
Platform Tax Responsibilities: As
Baacumen, we are responsible for our corporate tax obligations. This includes
taxes related to our operations, revenue, and any other applicable financial
activities. We are committed to full compliance with the tax regulations in the
jurisdiction where we operate.
·
Instructor Tax Obligations: Instructors on
our platform are independent contractors and are responsible for their own tax
obligations. This includes reporting income earned from courses on Baacumen and
paying appropriate taxes according to the laws of their respective countries or
regions.
·
Withholding Taxes: Depending on the laws
of the country in which the instructor resides, Baacumen may be required to
withhold taxes from payments made to instructors. In such cases, we will
provide instructors with the necessary documentation for their tax records.
·
Tax Documentation: Instructors are
encouraged to provide any required tax information or documentation, such as
tax identification numbers, to facilitate accurate tax processing and
compliance.
·
International Tax Considerations: For
instructors residing outside of our operating country, it's important to be
aware of any tax treaties that may exist between their country and ours. This
could affect how their earnings are taxed.
·
Reporting Income: We advise all
instructors to maintain accurate records of their earnings from our platform.
This is crucial for correctly reporting income during tax filings.
·
Seek Professional Advice: We strongly
recommend that instructors seek advice from a qualified tax professional to
understand their individual tax responsibilities. Tax laws can be complex,
especially for those who are working internationally or in multiple
jurisdictions.
·
Updates on Tax Laws: We will strive to
keep our instructors informed of any significant changes in tax laws that may
affect their earnings. However, the responsibility to stay informed and
compliant with the current tax laws lies with each instructor.
·
VAT and Sales Taxes: Baacumen handles the
collection and remittance of any applicable VAT or sales taxes on course sales.
The displayed prices for courses may include these taxes, where applicable.
·
Transparency and Support: We are committed
to transparency and support in all matters related to taxation. Our support
team is available to assist with any tax-related inquiries from our
instructors.
At Baacumen we understand the importance of tax
compliance and are dedicated to facilitating a smooth process for both our
platform and our instructors. We appreciate the commitment of our instructors
in maintaining their tax responsibilities and are here to support them in this
process.
5. Cancellation Policy at Baacumen
In our pursuit to provide a flexible and fair learning
environment at Baacumen, we have established a clear cancellation policy for
both instructors and students. This policy is designed to protect the interests
of all parties involved and ensure a smooth operational process.
1. Instructor
Course Cancellation:
·
Instructors have the right to cancel a
course prior to its start date. We request that instructors provide a notice of
cancellation at least 15 business days in advance.
·
In the event of a course cancellation by
an instructor, enrolled students will be notified immediately and will receive
a full refund.
·
Revenue sharing will not apply to
cancelled courses, and instructors will not receive any payment for courses
that are not conducted.
2. Student
Enrollment Cancellation:
·
Students can cancel their enrollment in a
course within 3 days of registration for a full refund, provided the course has
not yet started.
·
For cancellations after the course has
started, a prorated refund may be issued depending on the percentage of the
course covered at the time of cancellation.
·
If a student cancels their enrollment
after the 5 days period, no refund will be issued.
3. Implications
on Revenue Sharing:
·
In cases where a student cancels their
enrollment and is eligible for a refund, the corresponding revenue share to the
instructor will be adjusted to reflect this cancellation.
·
For courses cancelled by instructors, no
revenue share will be allocated as the course did not commence.
4. Emergency
Cancellations:
·
In extraordinary circumstances, such as
emergencies or unforeseen events, both instructors and students may cancel
participation with immediate effect. Such cases will be reviewed on an
individual basis, and we will strive to ensure a fair resolution.
5. Notification
of Cancellation:
·
All cancellations must be communicated
through Baacumen’s official channels. This ensures proper documentation and
processing.
6. Re-Scheduling
Options:
·
Instructors who need to cancel a course
may be given the option to reschedule it to a later date instead of outright
cancellation. This should be coordinated with our support team.
7. Effect
on Ratings and Reviews:
·
Frequent cancellations by an instructor
may impact their rating and ability to offer future courses on the platform. We
encourage instructors to commit to their course schedules responsibly.
8. Policy
Updates:
·
Baacumen reserves the right to update this
cancellation policy as necessary. All stakeholders will be notified of any
changes.
By adhering to this policy, we aim to maintain a respectful and considerate environment for both our instructors and students. Your cooperation in following these guidelines is greatly appreciated. For any questions or clarifications regarding our cancellation policy, please do not hesitate to contact our support team.
6. Cancellation Policy for Live Classes at Baacumen
Recognizing the unique nature of live classes and the
pre-registration by students, we have established specific guidelines for the
cancellation of these classes:
1. Instructor
Cancellation of Live Classes:
·
Instructors are required to notify Baacumen
and the enrolled students of the cancellation at least 30 days before the
scheduled live class.
·
If an instructor cancels a live class
within 20 days of its scheduled date, they may be subject to penalties or
restrictions on future course offerings, unless the cancellation is due to
emergency or unavoidable circumstances.
·
In such emergency cases, the instructor is
encouraged to provide as much notice as possible and, if feasible, offer an
alternative date for the live class.
2. Refunds
for Live Class Cancellations:
·
Students pre-registered for live classes
that are cancelled by the instructor will receive a full refund.
·
The refund will be processed
automatically, and students will be notified of the cancellation and refund via
email.
3. Impact
on Revenue Sharing:
·
Instructors will not receive revenue
sharing for cancelled live classes. If the cancellation occurs after the
revenue has been disbursed, adjustments will be made in the subsequent payment
cycle to correct this.
4. Student
Cancellation of Live Class Enrollment:
·
Students can cancel their enrollment in a
live class up to 3 days before the scheduled date for a full refund.
·
Cancellations after this period may not be
eligible for a refund due to the preparation and seat reservation involved in
live classes.
5. Rescheduling
by Instructors:
·
Instead of cancelling, instructors are
encouraged to reschedule live classes wherever possible. Instructors should
communicate the new date and time to the students and Baacumen as soon as
possible.
·
Students pre-registered for the original
live class will have the option to attend the rescheduled session or request a
full refund if the new date is not convenient.
6. Notification
of Changes:
·
Any changes, including cancellations and
reschedules, must be communicated to baacumen and the enrolled
students through the official channels to ensure proper documentation and
processing.
7. Feedback
and Support:
·
We welcome feedback from both instructors
and students regarding our live class cancellation policy. Our support team is
always available to assist with any concerns or queries.
This policy aims to respect the commitment of both our
instructors and students, ensuring a fair and transparent process for live
class cancellations and rescheduling. We appreciate your understanding and
cooperation in upholding these standards. For further details or assistance,
please contact our support team.
7. Refund
Policy at Baacumen
·
Our refund policy is designed to be fair
and transparent for our students while considering the impact on revenue
calculations for our instructors:
·
Refund Eligibility: Students are entitled
to refunds within 3 days of course enrollment, provided the course has not
been substantially completed.
·
Processing Refunds: Refunds will be
processed to the original payment method within 15 business days of the
request.
·
Non-Refundable Circumstances: Courses
completed or beyond the 3-day window are generally not eligible for refunds. If
it is for live classes, the window will be 3 days before the start date.
·
Impact on Instructor Revenue: Refunds will
affect instructor revenue calculations for the month. The refunded amount will
be deducted from the instructor's earnings.
·
Special Cases: Exceptions to this policy
may be considered on a case-by-case basis, particularly in extenuating
circumstances.
This policy ensures a balanced approach, respecting
both our students' investment and our instructors' efforts. For more details,
please contact our support team.
8. Dispute
Resolution: Dispute Resolution Process at Baacumen
To ensure fair and effective resolution of disputes
that may arise related to payments, refunds, or content, Baacumen has
established the following dispute resolution process:
·
Initial Contact: If you have a dispute,
please contact our support team with a detailed description of the issue at learn@baacumen.com
·
Investigation Phase: Upon receiving your
complaint, we will initiate an investigation. This process may involve
gathering information from all involved parties and reviewing relevant
transaction records.
·
Communication and Negotiation: Our team
will reach out to the involved parties to discuss the findings and seek a
mutual agreement. We aim to resolve disputes through open communication and
negotiation.
·
Resolution Proposals: Based on the
investigation, Baacumen will propose a resolution. This may include adjustments
to payments, issuance of refunds, or other appropriate actions.
·
Time Frame for Resolution: We aim to
resolve disputes within 21 business days from the initial complaint, though
complex cases may take longer.
·
Escalation: If a satisfactory resolution
is not reached through the initial process, the dispute can be escalated to a
senior member of our support team for further review.
·
Final Decision: Decisions made by baacumen
at the conclusion of the dispute resolution process are final.
·
Confidentiality: All parties are expected
to maintain the confidentiality of the dispute resolution proceedings.
·
Further Legal Recourse: If you are not
satisfied with the resolution, you may seek further recourse through legal
channels, subject to the terms and conditions agreed upon at the time of
enrollment or partnership with baacumen.
Our goal is to handle disputes fairly, efficiently, and transparently, keeping the best interests of all parties in mind. For any questions about our dispute resolution process, please do not hesitate to contact us.
9. Update
and Revision Policy for Revenue Sharing at Baacumen
To ensure our revenue sharing policy remains
effective, fair, and aligned with industry standards, baacumen has established
the following procedure for updates and revisions:
·
Periodic Review: Our team will
periodically review the revenue sharing policy to assess its effectiveness and
relevance in the current market context.
·
Stakeholder Consultation: Prior to
implementing significant changes, we will consult with key stakeholders,
including a representative group of instructors, to gather feedback and
insights.
·
Advance Notice: All stakeholders,
including instructors and students, will be given advance notice of any changes
to the revenue sharing policy. The notice period will typically be 30 days or
one month before the changes take effect.
·
Clear Communication: Updates or revisions
to the policy will be communicated clearly through multiple channels, such as
email notifications, announcements on our platform, and updates to our
website’s policy section.
·
Feedback Period: After announcing the
proposed changes, we will provide a feedback period where stakeholders can
share their thoughts or concerns regarding the updates.
·
Finalization and Implementation: Considering
the feedback received, the final changes will be made to the policy and
implemented after the notice period.
·
Accessible Documentation: The updated
policy will be made readily available on our platform for easy access and
reference. We will ensure that the policy is presented in a clear and
understandable format.
·
Support for Transition: In case of
significant changes, baacumen will provide support and guidance to help
instructors and other stakeholders adapt to the new policy.
·
Ongoing Evaluation: Following the
implementation of changes, we will monitor the impact and effectiveness of the
updated policy, making further adjustments as necessary.
Our goal is to maintain a transparent and
collaborative approach in managing our revenue sharing policy, ensuring it
continues to benefit and support the growth of our educational community. For
any questions or further details on the update and revision process, please
contact our policy team.
9. Compliance
with Laws: Compliance with Laws at Baacumen
At Baacumen, we are committed to ensuring that all our
policies, including our revenue sharing model, adhere to relevant legal and
regulatory requirements:
·
Legal Review: Our policies are regularly
reviewed and updated in compliance with the latest laws and regulations. This
includes international, federal, and state laws that govern online education,
intellectual property, and commercial transactions.
·
Data Privacy and Protection: In compliance
with data protection laws such as GDPR and CCPA, we ensure the confidentiality
and security of personal data of our students and instructors.
·
Intellectual Property Rights: Our policies
respect and protect the intellectual property rights of our instructors and
third parties, in line with copyright and trademark laws.
·
Tax Compliance: We adhere to tax laws and
regulations, ensuring proper reporting and remittance of taxes where
applicable.
·
Anti-Discrimination Laws: Our platform
operates in compliance with anti-discrimination laws, ensuring equal
opportunities and access to our services for all users without bias.
·
Regular Updates and Training: Our team
receives regular updates and training on legal and regulatory changes that impact
on our operations and policies.
·
External Legal Consultation: We engage
with legal experts to ensure ongoing compliance and to navigate complex legal
landscapes, especially in international operations.
·
Transparent Communication: Any changes to
our policies due to legal compliance will be clearly communicated to all
stakeholders in a timely manner.
·
Open Door for Inquiries: We encourage our
instructors and students to reach out to us with any legal compliance questions
or concerns regarding our policies or practices.
Ensuring legal and regulatory compliance is a
cornerstone of our operations at Baacumen. This commitment not only protects
our platform and users but also reinforces our dedication to providing a
responsible and trustworthy educational environment. For more information about
our compliance practices, please contact our legal support team.