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Refund policy

Refund policy

Baacumen Refund Policy

Effective Date: 1/19/2024

Overview

Baacumen is dedicated to providing a comprehensive educational experience through our array of courses and consulting services. This policy outlines the terms for refunds across our bootcamps, online courses, live classes, and consulting services.

Bootcamps

  • Full Refund: Participants are eligible for a full refund, minus processing fees, if they request cancellation by the end of the second live class of the bootcamp.
  • No Refunds: No refunds will be issued after the second live class.

Online Courses

  • Free Trial Period: Online courses may offer a free trial period. No charge is incurred if a course is dropped within this period.
  • No Refunds After Trial: After the free trial period, no refunds are available.

Live Classes (Courses longer than one week)

  • Refunds, minus processing fees, are available if requested by the end of the second day of the class.
  • No Refunds: No refunds will be issued after the second day.

Live Classes (Courses less than a week)

  • Full Refund: A full refund, minus processing fees, is available if cancellation occurs before the second session.
  • No Refunds: No refunds will be issued after the first session.

Consulting Services (1:1 Calls and Webinars)

  • No Refunds: Consulting services, including 1:1 calls and webinars, are not eligible for refunds.
  • Rescheduling: If a client is not satisfied with the service, rescheduling is possible based on availability and mutual agreement.
  • Satisfaction Guarantee: If the service does not meet the client's expectations, a one-time refund may be granted at Baacumen's discretion.

Account Creation

  • Creating an account on Baacumen is free. There are no fees for account creation or maintenance.

Duplicate Payments

  • In cases of duplicate payments, a full refund, including processing fees, will be issued upon verification. Contact our customer support for assistance.

Chargebacks

  • We maintain a strict no-tolerance policy for chargebacks. Once a digital product (course or material) is accessed or downloaded, it is considered consumed.
  • Digital Products: Digital products are non-refundable and not eligible for returns, as they are considered consumed once accessed or downloaded.

Processing Fees

  • All refunds are subject to a processing fee, which will be deducted from the refund amount. The fee amount varies based on the transaction and payment method.

Modifications

Baacumen reserves the right to modify this refund policy at any time. We recommend reviewing this policy periodically to stay informed of any changes.

Contact Us

For queries or assistance regarding refunds, please contact our customer support at learn@baacumen.com


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